Important Information
Policies
To help make your stay at Hotel Mango Garden in Kandy as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Straightforward policies designed to keep travel simple.
Check-In / Check-Out
- Check-in: From 14:00 onwards
- Check-out: Until 11:00
- Early or late arrivals can be requested in advance but depend on availability.
Identification & Age
- A valid photo ID is required at check-in.
- Minimum age for check-in is 18 years.
Payments & Deposits
- Payment is generally accepted in cash (Sri Lankan Rupees) and sometimes by card, depending on availability of facilities.
- No advance deposit is usually required, but reservations may need a credit card guarantee.
Pets & Smoking
- Pets: Not allowed.
- Smoking: Designated smoking areas are available. Most rooms are non-smoking.
Cancellations
- Cancellation policies vary by booking platform. Standard bookings allow free cancellation within the specified period (often 24–48 hours before arrival).
- No-shows or late cancellations may incur a charge for the first night.
Other Notes
- Airport transfers can be arranged with prior notice.
- Extra beds may be available in certain room types at an additional cost.
- Accessibility is limited; stairways and uneven paths are part of the property’s hillside setting.